At Omni-Racking, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit omniracking.com or contact us through our website.

1. Information We Collect

When you use our website or contact us, we may collect the following information:

• Name
• Company name
• Email address
• Phone number or WhatsApp number
• Product interests
• Warehouse or project requirements
• Information included in your messages or inquiries
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate time spent on our website
• Referring website
• Other basic website usage information

This information is generally used for website operation, security, analytics, and improving our services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests for quotations
• Provide product information and technical support
• Prepare quotations, product recommendations, or warehouse layouts
• Communicate with you regarding our products and services
• Process and manage business inquiries
• Improve our website, products, and customer experience
• Monitor and improve website performance and security
• Prevent spam, fraud, or other misuse of our website
• Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

3. Contact Forms

If you submit information through a contact or quotation form on our website, we may use the information you provide to respond to your inquiry.

For example, if you request information about shelving, pallet racking, mezzanine floors, or other warehouse storage products, we may use your contact details to communicate with you about your request.

Please do not submit sensitive personal information through our website forms unless it is necessary for your inquiry.

4. Email, Phone and WhatsApp Communication

If you choose to contact us by email, phone, or WhatsApp, we may use the information you provide to communicate with you regarding your inquiry, quotation, order, or other business-related requests.

Communication through third-party services such as WhatsApp or email providers may also be subject to the privacy policies and terms of those services.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure that the website functions properly, improve website performance, understand how visitors use our website, and help us improve our services.

We may use third-party analytics or website measurement services to collect information about website traffic and usage.

These services may collect information such as browser type, device information, pages visited, and general website activity.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functions.

6. Third-Party Services

Our website may use certain third-party services to provide website functions, analytics, security, communication, or other services.

These third parties may process certain technical or personal information according to their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use through our website.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect the personal information we receive from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We generally retain personal information for as long as necessary to:

• Respond to your inquiry;
• Maintain our business relationship;
• Provide requested products or services;
• Meet legal, accounting, or business record-keeping requirements; or
• Resolve disputes and enforce our agreements.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain uses of your information; and
• Withdraw consent where processing is based on consent.

To exercise any applicable privacy rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

10. International Data Transfers

As an international B2B business, information you provide to us may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

11. Children’s Privacy

Our website is intended for business and general audiences and is not directed at children.

We do not knowingly collect personal information from children.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable laws.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Omni-Racking
Email: info@omniracking.com
Website: omniracking.com